Collaborators: 17,000 San Jose, California www.adobe.com “Checking agreements takes time and last year, between our manual process and reseller schedules, the conclusion of some agreements did not reach our deadline,” says Fiona Chan, legal specialist, Asia Pacific at Adobe. This year, with Adobe Sign, all changes to reseller agreements were made without notice. As a Platinum partner, resellers have a deeper level of collaboration with Adobe, which is described in a detailed contract with an average of 21 pages. In the past, the conclusion of these contracts has been a long, labour-intensive process that could take up to 20 days. Allows resellers to display and sign agreements on mobile devices, reducing travel delays. To create a digital workflow for Platinum partner contracts, the APC team implemented Adobe Sign, the electronic signature solution in Adobe Document Cloud, integrated with Salesforce and Microsoft Outlook. The solution was discussed in the Asia-Pacific region for tripartite changes to the reseller agreement, which are usually sent to partners at the time of the annual renewal of the contract. Freed from administrative costs, the APC team is now better able to support and strengthen Platinum Partners` competitive advantage in Asia Pacific. In addition, they have more time to focus on compliance procedures when an amendment agreement is reached. For example, increasing a partner registration number, downloading documents and ensuring that partners complete behavioural training.
Adobe resellers with the highest sales and customer penetration performance benefit from Platinum Partner status, which offers a wide range of rewards and benefits, as well as dedicated support to the APC team. Given its importance to Adobe`s business success, the company seeks to build a positive long-term relationship, starting with a smooth online contracting experience. Speeds up the contract signing process so resellers have more time to close stores and support customers The mobile signature feature in Adobe Sign speeds up and simplifies the signing process for partners on the go. “Partner executives or salespeople no longer have to worry about finding a printer or scanner while they`re on the go,” says Gaikwad. “You can simply check and sign changes on your mobile devices where they are.” The success of the Adobe Sign study in the Asia-Pacific region means that other groups and regions want to implement the solution for reseller agreements, modifications and other platinum-related documents that require signatures.